Data Protection Policy

Privacy Policy raja89 — How We Protect Your Information

Your privacy is not something we take lightly. This page clearly explains what we collect, why it's needed, and how we protect it. No confusing legal language — just honest answers.

Updated: January 2026
Encryption
SSL 256-bit
No Data Sales
Data is not sold
Full Control
Access & deletion rights
Full Compliance
International standards

01Introduction

Raja89 takes your privacy seriously. This Privacy Policy explains how we — as the platform operator at raja89.vu — collect, use, store, and protect your personal information when you use our services.

This policy applies to all users of the raja89 platform, including website visitors, registered members, and users of our mobile app. By using the raja89 platform, you agree to the collection and use of information as described in this policy.

We are committed to being transparent in everything we describe here. If there is anything you do not understand or would like to ask about, the raja89 support team is available to help via the platform's live chat at any time.

This policy should be read together with Terms and Conditions raja89 for a full understanding of your rights and responsibilities as a member.

02Data We Collect

Raja89 collects data across several categories depending on how you interact with our platform:

Information You Provide Directly

  • Full name, date of birth, gender, and nationality
  • Email address and mobile number
  • Current residential address
  • Bank account or e-wallet details for financial transactions
  • Identity verification documents (national ID, passport) for the KYC process

Automatically Collected Information

  • IP address and general location information
  • Device type, operating system, and web browser version
  • Session data — login time, session duration, pages visited
  • Game history, betting, deposits, and withdrawals
  • Platform interface interaction data
Data Category Example Basis for Collection
Identity Name, IC number, date of birth Contract & legal requirements
Contact Email, phone Contract & legitimate interests
Finance Bank account, transactions Contract & legal requirements
Technical IP, device, browser Legitimate interests (security)
Games Betting history, sessions Contract & responsible gaming

03Purpose of Data Collection

We only use your data for legitimate and necessary purposes. Here are the main reasons we collect your personal data:

  • Registration and account management — to create and maintain your account on the raja89 platform
  • Transaction processing — to handle deposits, withdrawals, and any fund transfers accurately and securely
  • Identity verification (KYC) — to meet anti-money laundering legal requirements and ensure account security
  • Customer Support — to provide relevant and effective assistance when you contact us
  • Security and fraud prevention — to detect and prevent suspicious or unlawful activity
  • Responsible gaming — to monitor gaming patterns and offer appropriate support where needed
  • Marketing communications — to inform you about the latest promotions and offers (with your consent only)
  • Platform improvements — to analyse usage and improve the overall user experience

04How We Protect Your Data

Your data security is raja89's top priority. We continuously invest in security infrastructure to ensure your information is always protected from unauthorized access, modification, or disclosure.

  • 256-bit SSL Encryption covers all communications between your device and raja89's servers
  • Encrypted data storage — all sensitive data is stored in databases protected by high-level encryption
  • Strict access controls — only authorised staff may access member personal data, and every access is logged and audited
  • Two-factor authentication (2FA) available on all accounts for an added layer of protection
  • Continuous monitoring — our systems are monitored 24/7 to detect any suspicious activity in real time
  • Regular security testing — third-party security audits are conducted regularly to identify and address any vulnerabilities

raja89 never stores credit or debit card details directly. All payment processing is handled through approved, legally compliant payment gateways.

05Data Sharing with Third Parties

Raja89 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Full stop. However, there are certain situations where we need to share data with external parties:

Permitted Sharing

  • Payment service providers — to process your deposits and withdrawals securely
  • KYC service providers — to assist with identity verification as required by law
  • Game providers — minimum data required to run games within the platform
  • Legal authorities — when required by a court order or valid official investigation
  • Regulatory body — to fulfil licensing and compliance obligations

All third parties working with raja89 are bound by strict data processing agreements and are required to protect your data to the same standards we uphold.

raja89 will not share your data with advertising companies, data brokers, or any commercial party without your explicit consent. If you receive a communication claiming to be from raja89 but it looks suspicious, please report it to our support team immediately.

06Cookies & Tracking Technologies

The raja89 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly.

Types of Cookies We Use

  • Essential Cookies — required for core platform functions such as login session authentication and security. Cannot be disabled.
  • Performance Cookies — collects information about how you use the platform to help us improve it. Data is collected anonymously.
  • Preference Cookies — saves your preferences such as language and display settings.
  • Analytics Cookies — helps us understand usage patterns for continuous platform improvement.

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect platform functionality. For the best experience, we recommend allowing essential cookies.

07KYC Verification (Know Your Customer)

As part of raja89's commitment to lawful and responsible operations, all members are required to complete the KYC verification process before their first withdrawal is processed.

Our integrated KYC process requires the following documents:

  • A valid copy of your Malaysian identity card (MyKad) or passport
  • Proof of current address (utility bill or bank statement not older than three months)
  • In some cases, proof of the payment method used

All submitted KYC documents are securely stored using encryption and are only accessible by authorised staff for verification purposes. They are not used for any other purpose and are not shared with third parties unless required by law.

raja89's KYC process is handled through a secure digital system. You don't need to send physical documents — a clear digital upload is all that's required.

08Data Storage & Retention Period

Raja89 retains your personal data for as long as your account is active or as long as necessary for legitimate business purposes. Data retention periods are as follows:

  • Active account data — retained for the duration the account is active and for a minimum of five (5) years after account closure for legal compliance purposes
  • Financial transaction records — retained for seven (7) years in accordance with anti-money laundering legal requirements
  • KYC Documents — retained for five (5) years after the business relationship ends
  • Support communication logs — retained for two (2) years
  • Anonymous analytics data — may be retained longer as it contains no personally identifiable information

Once the retention period expires, data will be deleted or anonymized using secure, irreversible procedures.

09Your Privacy Rights

As a raja89 member, you have the following rights regarding your personal data. We respect and facilitate the exercise of these rights:

Right of Access

You can request a copy of all personal data we hold about you at any time.

Right to Rectification

You have the right to request correction of any inaccurate or incomplete data in your account.

Right to Erasure

You can request deletion of your data in certain situations, subject to our legal obligations.

Right to Restriction

You can request that we restrict the processing of your data under certain circumstances.

Right to Portability

You have the right to receive your data in a structured format for transfer to another service.

Right to Object

You can object to the processing of your data for direct marketing purposes at any time.

To exercise any of the above rights, please contact the raja89 support team via live chat within the platform. We will process your request within 30 days of receipt.

10Children's Data

The raja89 platform is restricted to individuals who are of age 18 years and above only. We do not knowingly collect personal data from individuals under the age of 18.

If you are a parent or guardian and you believe your child has provided us with personal information without your consent, please contact our support team immediately. We will take steps to delete that information promptly once verification is complete.

raja89 uses age verification technology during registration and throughout the KYC process to ensure only adult users can access the platform.

11Changes to This Privacy Policy

Raja89 reserves the right to update this Privacy Policy at any time to reflect changes in law, technology, or how we handle data. Members will be notified of any material changes through:

  • Notifications within the raja89 platform
  • Email to your registered address
  • Updates to this page will include a clear revision date

We encourage you to review this page regularly. Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.

12Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us via:

  • Live Chat Platform — available 24 hours a day, 7 days a week via the chat icon within the raja89 platform
  • Support Email[email protected] (displayed for reference only)

Our Malaysian-speaking support team is ready to help and will respond to privacy-related inquiries within 2 business days.

For privacy issues requiring immediate action — such as unauthorised access to your account — please use live chat for the fastest response.

Six Ways raja89 Keeping Your Data Safe

Privacy is not a marketing slogan for us — it's a responsibility we take seriously every day.

Bank-Level Encryption

All data transmitted between your device and raja89's servers is protected by SSL 256-bit encryption — the same standard used by major banking institutions.

Encrypted Data Storage

Your sensitive data is stored in an encryption-protected database. Even in the event of a system breach, your data remains unreadable without the encryption key.

No Data Sales

Raja89 has never sold, rented, or traded your personal data to any third party for their commercial gain.

Strict Access Controls

Access to member data is restricted to staff with a genuine need. All access is logged and audited regularly.

Real-Time Monitoring

Raja89's systems are monitored 24/7 to detect suspicious activity and intrusion attempts — immediate action is taken whenever a threat is identified.

Full Control in Your Hands

You stay in control — access, correct, or delete your data at any time. Privacy rights requests are handled within 30 days, no complicated questions asked.

Your Data is Secure. Gaming Experience Secured.

Raja89 builds an environment where you can enjoy gaming without worrying about the security of your personal information. Register today and experience the difference.

By registering, you confirm that you have read this Privacy Policy and agree to the Terms and Conditions raja89.

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